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Customer Service
Why haven't I received an email confirmation for my order?
It may take up to an hour to receive a confirmation email once your order is received. If you have not received confirmation within that period please send an email to: sales@active-basics.com
How do I cancel and/or update my order?
Once your order is processed and packaged for shipment, no changes or cancellations can be made. Should you need to update or cancel your order, please send an email to: sales@active-basics.com
How will I know when my order has shipped?
We will notify you with a confirmation email when your order has shipped. This notice will also contain your tracking information.
How do I track my order?
Please see your shipping confirmation email. There you will find your tracking and shipment information.
What is your return/exchange policy?
Please see our shipping and returns page for more information.
How do I make a return or exchange?
Please see our shipping and returns page.
What are the different sizes of your clothing?
All products are U.S sizing only. We carry small, medium, large and with some items x-large. Some items will come as "one size fits most" and this will be specified in the item description.
What are the different sizes of your clothing?
All products are U.S sizes only. Some items may be "one size fits most" and this will be specified in the items' description.
Do you offer plus sizes?
Unfortunately, at this time we do not; However, additional sizing will become available soon.
What methods of payments do you accept?
We accept the following methods of payment:
​Visa
Mastercard
Discover
American Express
What is your final sale policy?
While we gladly accept returns according to our store policy, we may at times have items that are discontinued and are marked Final Sale; these items are non-returnable. Should you return a "Final Sale" item, Active-Basics will not offer a refund and the return will be rejected.
Can I use multiple discount codes on the same order?
No. We can only accept one discount code per order. Discount codes are good for one time use only.
For questions not listed, or for more information on our store policies please send all inquiries to sales@active-basics.com. A representative will contact you within 1 to 2 business days.
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