Collecting Personal Information

At Active-Basics, we know that your privacy is very important to you. That's why we take every precaution to ensure that your personal information remains secure and confidential. We collect information when you visit our site to better understand your shopping patterns and preferences. This includes your name, email address, shipping and billing address, and payment details. We will never share your information with third parties without your consent, and we are committed to making sure that your shopping experience with us is safe and secure.

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When you visit our website, we collect certain information about your device, your interaction with our website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with our website.

• Purpose of collection: to load our website accurately for you, to perform analytics on our website and to optimize our website correctly.

• Source of collection: Collected automatically when you access our website using cookies, log files, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Wix, and advertising platforms, including, but not limited to, Facebook, Google, and Bing.

 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Wix, and order management systems.

 

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment method, email address, and phone number.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our customer service platform Wix.